Job Description
We are seeking Customer Service Representatives with professional proficiency in English, based in Kuala Lumpur (office near to MRT - TRX). Candidates with prior travel or flight operations experience will be given preference.
Key Responsibilities:
Deliver excellent customer service via phone, chat, and email , ensuring clear, professional, and empathetic communication.
Take ownership of customer concerns, handle high-level complaints, escalations and airline-related issues that requires urgent attention.
Strive to achieve individual KPIs and team goals while contributing to overall team performance.
Represent and advocate the company’s culture internally and externally, and assist with ad hoc projects as assigned.
Requirements:
Proficient in verbal and written English (will have to pass SVAR English test)
Competent in computer operations w...