Job Description
Skills:- Excellent English and Spanish communication skills- Proven Customer Support experience or experience as Client Service Representative- Ability to appreciate the customers perspective showing empathy.
- Active listening to fully engage the customer with their concerns.
- Ability to multi-task- Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources- Understand policies and procedures and communicate them professionally to the customer.
- Acknowledging and resolving customer complaints/concerns- Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions- Resolve customers' concerns and answer customers' questions to your best ability- Able to manage stressful situations in customer Service**Requirements**:- Minimum High school Diploma- Minimum 06 months of Customer Service Experience- Advanced English Proficiency- Full time schedule a...