Customer Service Representative

Full-time Servicio de atención al cliente

Overview

UPM Raflatac is seeking a Customer Service II located in Sentura, Tlalnepantla. The role involves managing a dynamic customer base within a global supply chain, ensuring high‑quality customer service and meeting key performance indicators.

What You Will Do

• Act as the primary contact for assigned customers, Territory Sales Managers, and internal teams.
• Manage customer orders, including executing changes, handling rush orders, and overseeing the return process (RMA).
• Prepare and send order confirmations and invoices as needed.
• Communicate operational updates, delays, and announcements to customers in a timely and professional manner.
• Support credit hold and release processes, request PALs, and ensure correct service fees are applied.
• Ensure all customer inquiries are routed to the appropriate experts and resolved promptly.
• Maintain high standards of customer service by meeting seg...