Customer Service Representative

Direct Hire Information and Record Clerks

As a Customer Service Representative, you are responsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all NVR Manufacturing facilities.  This involves intake, processing, timely responses, and tracking of requests, while providing a high level of customer service.  The Customer Service Representative will use product and process expertise to troubleshoot requests, coordinate with other departments, respond to support requests, document issues, and elevate issues requiring specific technical expertise or follow-up.     

 This role is located in our Thurmont, MD plant.  THIS IS NOT A REMOTE POSITION.

Primary Responsibilities:

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