Location
Tempe, AZ, United States
Posted
July 15, 2026
Job Description
Customer Service Representative (Healthcare Call Center) | Contract-to-Hire
+ Handle a high volume of inbound member and provider calls in a fast-paced healthcare call center environment, assisting with prior authorizations, healthcare benefits, prescription coverage, and general inquiries.
+ Provide exceptional customer service while maintaining confidentiality and compliance with HIPAA and company policies.
+ Accurately document customer interactions, update account information, and enter detailed case notes into multiple computer systems.
+ Research and resolve customer concerns by navigating several applications simultaneously while maintaining quality and accuracy standards.
+ Process approximately 50–100 calls per day depending on call complexity and departmental needs.
+ Conduct follow-up calls to members and providers regarding case status, authorization requests, and issue resolution.
+ Meet established performance...
+ Handle a high volume of inbound member and provider calls in a fast-paced healthcare call center environment, assisting with prior authorizations, healthcare benefits, prescription coverage, and general inquiries.
+ Provide exceptional customer service while maintaining confidentiality and compliance with HIPAA and company policies.
+ Accurately document customer interactions, update account information, and enter detailed case notes into multiple computer systems.
+ Research and resolve customer concerns by navigating several applications simultaneously while maintaining quality and accuracy standards.
+ Process approximately 50–100 calls per day depending on call complexity and departmental needs.
+ Conduct follow-up calls to members and providers regarding case status, authorization requests, and issue resolution.
+ Meet established performance...