Customer Service Representative/ Telecalling Executuive
Megamind Consultants
Full-time
Information and Record Clerks
Location
Mumbai, Maharashtra, India
Posted
June 20, 2026
Job Description
Key Responsibilities
Handle inbound and outbound calls with prospective students and parents.
Respond to student queries regarding study abroad programs, admissions, and services.
Make calls daily and maintain call records in the CRM.
Follow up with leads and ensure timely communication.
Coordinate with counsellors and internal teams for query resolution..
Update lead status, call notes, and follow-up activities accurately.
Build positive relationships with students and parents throughout the inquiry process.
Required Skills
Excellent verbal communication skills in English and Hindi.
Strong customer service and interpersonal skills.
Ability to handle student queries professionally and confidently.
Positive attitude and ability to work in a target-driven environment.
Handle inbound and outbound calls with prospective students and parents.
Respond to student queries regarding study abroad programs, admissions, and services.
Make calls daily and maintain call records in the CRM.
Follow up with leads and ensure timely communication.
Coordinate with counsellors and internal teams for query resolution..
Update lead status, call notes, and follow-up activities accurately.
Build positive relationships with students and parents throughout the inquiry process.
Required Skills
Excellent verbal communication skills in English and Hindi.
Strong customer service and interpersonal skills.
Ability to handle student queries professionally and confidently.
Positive attitude and ability to work in a target-driven environment.