Customer Service Representative Tech Support

Full-time Information and Record Clerks

JOB DESCRIPTION

Position Customer Service Representative Tech Support Description The Customer Representative will provide technical problem resolution the customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Some solutions may require follow-up, research, or escalation Level 4 Team for further troubleshooting and issue resolution. Representatives will perform related work as required. Work Days Monday to Sunday with 2 days off per week Work Hours Availability from 8:50 a.m. until 7:00 p.m. PST Salary Skills:

Ability to speak and write clearly and accurately

Excellent problem-solving and decision-making

Knowledge of customer service principles and practices.

Have relevant knowledge on GSM, LTE and prepaid mobile services (preferred)

Knowledge of relevant software comput...