Customer Service Representative

Full-time Management & Operations

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

What you’ll be doing:

• Responsible for providing support to customers across multiple channels (Mainly phone, messaging & email) by investigating, and resolving customer issues.
• Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
• Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
• Seek opportunities to add value for customers through education, proactivity, and clear expectation setting.
• Set a high bar for Customer Service Agents within the organization ...