Location
sant just desvern, cataluña, Spain
Posted
July 20, 2026
Job Description
Job Description
The Customer Service Representative acts as the primary point of contact for OEM vehicle owners, addressing and resolving issues related to their vehicles. The role ensures prompt and effective resolution of cases while maintaining high standards of service.
Do you have strong communication skills, a proactive attitude, and a passion for customer service?
Responsibilities
- Handle driver requests: manage driver inquiries through multiple channels.
- Continuous case monitoring.
- Case escalation: determine when a case needs escalation to higher levels or specialized teams.
- Customer satisfaction assurance: ensure complex cases maintain a positive customer experience according to project KPIs.
Qualifications and Requirements
- C1 level of English proficiency.
- Fluency in Swedish.
- Full‑time availability.
- Work on a 50% hybrid basis at our Barcelo...