Location
Queretaro, Mexico, Mexico
Posted
July 20, 2026
Job Description
Eaton’s Corporate Sector division is currently seeking a Customer Service Representative Subject Matter Expert.
**What you’ll do:**
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks. They should have leadership and organizational skills. They should be able to be the first escalation point within the team to contact plants and warehouses. Proficiency on internal processes. Excellent communication and interpersonal skills.
**Job Responsibilities**
A. Fulfill order management related activities for distributors
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. C...
**What you’ll do:**
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks. They should have leadership and organizational skills. They should be able to be the first escalation point within the team to contact plants and warehouses. Proficiency on internal processes. Excellent communication and interpersonal skills.
**Job Responsibilities**
A. Fulfill order management related activities for distributors
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. C...