Customer Service Representative

Full-time Other-General

Job Purpose

The Customer Service Representative of PHINIA aftermarket ASEAN will be responsible for managing end‑to‑end sales order processing (SAP), outbound deliveries, billing, and trade documentation (e.g., Form E/D). He/she will also maintain customer master data, handle claims, prepare sales/forecast reports, coordinate with AP HQ on marketing campaigns and events, track performance, and suggest improvements.

Key Responsibilities

• Manage end‑to‑end sales order processing in SAP, ensuring accuracy and timely order fulfilment.
• Coordinate outbound deliveries and shipments across multiple warehouses and vendors.
• Execute billing processes and prepare shipping/commercial documentation (e.g., invoices, credit notes) to support customer clearance requirements.
• Maintain customer master data and support administrative processes such as shipment tracking, trade documentation (e.g., Form E / Form D), and sample arrangements.
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