Customer Service Representative

Full-time Other-General

Job Summary The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.

Order Management and Fulfilment

• Enter and process customer orders accurately in ERP systems.
• Confirm orders and provide delivery timelines.
• Track orders and ensure timely fulfilment.

Customer Experience Management

• Respond to customer inquiries via email, phone, or other channels.
• Provide updates on order status, delivery schedules, and issues.
• Resolve routine customer issues and escalates when necessary.

Service Performance and KPIs

• Ensure accuracy and timeliness in all data and customer interactions.
• Fulfil individual and contribute to team KPIs (OTIF, order accuracy, response time).

Cross-Functional Collaboration

• Liaise with logist...