Customer Service Representative - Sandston, VA
Pratt Retail Specialties
Job Description
Job Description
POSITION TITLE: Customer Service Representative
POSITION SUMMARY: Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.
ESSENTIAL JOB FUNCTIONS:
Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
Responds to a wide scope of inquiries and/or complaints regarding the organization’s products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
Provides technical assistance and guidance to internal and external customers on ...