Customer Service Representative

Full-time Management & Operations

Position Overview

Angeles City, PH. MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across multiple industries. MCI operates contact centers both on‑site and remotely, using advanced technology to enhance customer journeys, drive scalability, and reduce costs. We are committed to a professional environment that values continuous learning, development, and career progression.

Position Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to cu...