Customer Service Representative

Full-time Gestión y operaciones

Position Overview

Angeles City, PH
Customer Service Representative at MCI. This role requires an empathetic, solution-oriented professional ready to thrive in a fast-paced, customer-focused environment. The position involves engaging with customers via inbound and outbound calls and providing friendly, professional support.

Key Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first‑call resolution through strong problem‑solving skills.
• Stay current ...