Location
San Antonio, TX, United States
Posted
July 08, 2026
Job Description
Viewer Experience Advocate
Customer Support | Streaming Services | Technical Support
Employment Type: Full-Time
Schedule: Must be available for a 24/7 operation, including weekends and holidays.
About the Role
We're looking for a customer-focused and tech-savvy Viewer Experience Advocate to join a fast-paced support team dedicated to delivering exceptional viewer experiences.
In this role, you'll serve as the first point of contact for viewers, assisting with account management, billing inquiries, content-related questions, and technical troubleshooting. You'll combine strong customer service skills with technical knowledge to help viewers enjoy a seamless streaming experience across multiple devices and platforms.
This is an excellent opportunity for individuals who enjoy solving problems, helping customers, and working in an evolving digital environment.
Key Responsibilities
+ Provide support via phone and chat for customer inquiries related to:
...
Customer Support | Streaming Services | Technical Support
Employment Type: Full-Time
Schedule: Must be available for a 24/7 operation, including weekends and holidays.
About the Role
We're looking for a customer-focused and tech-savvy Viewer Experience Advocate to join a fast-paced support team dedicated to delivering exceptional viewer experiences.
In this role, you'll serve as the first point of contact for viewers, assisting with account management, billing inquiries, content-related questions, and technical troubleshooting. You'll combine strong customer service skills with technical knowledge to help viewers enjoy a seamless streaming experience across multiple devices and platforms.
This is an excellent opportunity for individuals who enjoy solving problems, helping customers, and working in an evolving digital environment.
Key Responsibilities
+ Provide support via phone and chat for customer inquiries related to:
...