Customer Service Representative

Full-time Other-General

As a Client Service Representative at Riverview Animal Health Centre, your role goes beyond traditional front desk duties. You will be a vital part of the pet care experience, ensuring that our clients and their furry friends feel welcomed and supported throughout their visit.

Key Responsibilities:

• Greet and assist clients with warmth and professionalism.
• Guide clients through the check-in and check-out process, making it a seamless and positive experience.
• Handle operational needs, such as appointment scheduling, billing, and record-keeping.
• Address client inquiries and requests, providing accurate and timely information.
• Collaborate with veterinary staff to ensure smooth communication and coordination of services.
• Share insights and highlights about our veterinary services and pet care recommendations.

Critical Success Factors:

• Create a welcoming and safe environment for clients and th...