Customer Service Representative

Full-time Other-General

OBJECTIVE AND MAIN TASK OF THE FUNCTION

Processes orders and handles customer questions and complaints professionally. Provides information on delivery times and stock situation in a timely manner by following the agreed upon SLA (Service Level Agreement) times.

TASKS

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders.
• Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable.
• Maintain contact with other departments to ensure customer requirements are fulfilled.
• Provide accurate, valid, and relevant information on delivery times and stock situation to customers.
• Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner.
• Process invoices and credit orders for customers.
• Process...