Location
pasig, national capital region, Philippines
Posted
July 25, 2026
Job Description
Job Summary:
A Customer Service Representative (CSR) is responsible for assisting customers by answering inquiries, resolving complaints, processing orders, and providing information about products and services. The goal is to ensure customer satisfaction and maintain positive relationships with customers.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints in a professional and timely manner.
Process orders, returns, refunds, and exchanges.
Maintain accurate customer records and update account information.
Provide product and service information to customers.
Escalate complex issues to the appropriate department when necessary.
Follow company policies and procedures while delivering excellent customer service.
Meet performance targets such as response time and customer satisfaction.
Qualifications:
High sc...
A Customer Service Representative (CSR) is responsible for assisting customers by answering inquiries, resolving complaints, processing orders, and providing information about products and services. The goal is to ensure customer satisfaction and maintain positive relationships with customers.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints in a professional and timely manner.
Process orders, returns, refunds, and exchanges.
Maintain accurate customer records and update account information.
Provide product and service information to customers.
Escalate complex issues to the appropriate department when necessary.
Follow company policies and procedures while delivering excellent customer service.
Meet performance targets such as response time and customer satisfaction.
Qualifications:
High sc...