Customer Service Representative

Risewave Consulting Inc.

Full-time Management & Operations
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Location
pasig, metro manila, Philippines
Posted
June 11, 2026

Job Description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

The representative is responsible for collections, account follow up, billing and allowance posting for the accounts assigned to them.

Responsibilities

  • Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites.
  • Meets and maintains daily productivity/quality standards established in departmental policies.
  • Uses the workflow system, client host system and other tools available to them to collect payments and resolve accounts.
  • Adheres to the policies and procedures established for the client/team.
  • Knowledge of timely filing deadlines for each designated payer.
  • Performs research regarding payer specific billing guidelines as needed.
  • Ability to analyze, identify and resolve issues causing payer payment delays.
  • Ability to analyze, identify and trend claims is...