Location
pasig, metro manila, Philippines
Posted
June 19, 2026
Job Description
The Customer Service Representative (CSR) is responsible for handling all kinds of customer inquiries, complaints, requests and follow-up.
Key Responsibilities
- Answer customer inquiries, complaints and requests at first contact following standard operating procedures.
- Coordinate with appropriate support groups for concerns not handled at first level.
- Assist in customer call out.
- Conduct standard and appropriate escalations.
- Assist with admin work.
- Provide feedback to customers through call out.
- Ensure all customer concerns are resolved.
Qualifications
- College graduate of any four-year course, preferably IT.
- Front line exposure is a plus.
Health insurance, life insurance, paid time off, and opportunities for professional development.
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