Customer Service Representative

Full-time Management & Operations

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

• Receive incoming calls from customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
• Work in close collaboration with the internal departments for complaint resolutions and communicate effectively to ensure the customers issue is resolved.
• Attend and respond to customer e-mails and written requests on day to day basis
• Report any technical faults to the NOC/IT Duty Manager via the defined escalation process.
• Document every call activity and escalation in the ticketing tool.
• Adherence to call quality parameters and process mandates.
• Ensure you are achieving your...