Customer Service Representative

International SOS

Full-time Information and Record Clerks
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Location
Pasig, Metro Manila, Philippines
Posted
June 10, 2026

Job Description

We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service.

Responsibilities

  • Serve as the first point of contact for incoming assistance requests.

  • Manage cases efficiently and accurately according to Compass protocols.

  • Coordinate medical, security, and concierge assistance when required.

  • Ensure all case updates, documentation, and handovers are clear and complete.

  • Escalate urgent or complaint‑related cases as needed.

  • Maintain confidentiality, professionalism, and adherence to policies.

  • Support team operations, including shift transmissions and training of new coordinators.

    • Qualifications

  • ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 10, 2026
    • Application Deadline
      July 20, 2026