Location
pasig, metro manila, Philippines
Posted
June 11, 2026
Job Description
Responsibilities
- Respond promptly to aftersales inquiries via phone, email, or chat related to e-bike products and components.
- Troubleshoot common technical issues involving batteries, motors, controllers, displays, and app connectivity.
- Process warranty claims, returns, exchanges, and spare parts orders in line with company policy.
- Liaise with repair technicians and logistics providers to coordinate timely repairs and part shipments.
- Maintain accurate customer records, service tickets, and updates in the CRM system.
- Educate customers on product care, software updates, and maintenance best practices.
- Follow up with customers post-resolution to ensure satisfaction and foster brand loyalty.
- Collaborate with the product, technical, and quality teams to escalate and report recurring issues.
- Stay updated on new e-bike models, accessories, and industry trends.