Customer Service Representative

Full-time Other-General

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands‑on duties that will require mechanical aptitude.

Responsibilities

• Inside Sales responsibilities
• Directly engaged in all sales activities
• Maintaining up to date knowledge of the company’s service offerings
• Prospecting for new customers and demonstrate product benefits
• Build ongoing relationships with customers
• Responding to customer product inquiries both in person (branch) and...