Customer Service Representative

Full-time Management & Operations

Responsibilities

• Listen and resolve the customer's concerns and queries
• Maintain a positive attitude and calmness
• Respond to complaints, resolve issues and troubleshoot technical problems
• Deliver information about a company's offerings
• Provide proactive and extra‑mile service
• Collect and analyze customer feedback and respond to customer reviews
• Develop and document knowledge into helpful content
• Ensure prompt resolution of customer complaints and review feedback to continually improve the entertainment across the platform
• Identify service gaps and establish programs to address the gaps
• Assist in driving the customer loyalty strategy of the platform and ensure every agent has a strong education on desired programs

Requirements

• 2 years in College or Bachelor's Degree holder
• 1 to 2 years' experience as CSR (Chat/Call Support)
• G...