Customer Service Representative

Full-time Management & Operations

Qualfon Dumaguete, Central Visayas, Philippines

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Responsibilities

• Call/Email/Chat Handling
• Resolve product or service problems by accurately understanding the customer's issues.
• Determine the cause of the problem, select the best solution and explain the resolution to the customer.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Process customer orders and purchases of products and services.
• Escalate to appropriate departments to expedite resolution of the customer's issue.
• Provide exceptional customer service experience.
• Complete documentation.
• Create or update customer information in the client database during and after...