Customer Service Representative

AMETEK

Full-time Information and Record Clerks
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Location
Nuevo Laredo, Tamaulipas, Mexico
Posted
June 16, 2026

Job Description

The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.

KEY RESPONSIBILITIES

  • Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.

  • Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.

  • Attend to customer phone calls regarding non-technical issues.

  • Escalate technical issues to as required.

  • Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.

  • Create basic Customer Relationship Management software (e.g., Sales Force) entries...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 16, 2026
    • Application Deadline
      July 26, 2026