Customer Service Representative (Non-It, Remote)

Full-time Information and Record Clerks

Job DescriptionJob Description NnnJob Description Nn nMaintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk. N n Work within agreed service levels, striving to exceed customer expectations. N n Take ownership ofqueries and proactively follow through to resolution. N n Ensure all customers’ queries are investigated and resolved;
escalate issues if appropriate, to the Team Leader. N n Is able to effectively use automated information systems. N n Maintain professional working relationship with internal and external customers, and colleagues. N n Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate. N n Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement. N n Assist in documenting any requirements informati...