Location
san fernando, andalucía, Spain
Posted
July 20, 2026
Job Description
Position Overview
Customer Service Representative – Night Shift
Responsibilities
- Manage inbound and outbound calls with professionalism, empathy, and efficiency.
- Troubleshoot and resolve customer issues, focusing on first‑call resolution.
- Research and retrieve information using internal systems; collaborate with other teams as needed.
- Accurately document and process customer claims and interactions.
- Follow scripts, policies, and procedures while using training resources to provide accurate answers.
- Handle sensitive information with discretion and maintain confidentiality.
- Escalate complex cases to the appropriate team or manager.
- Stay updated on products and processes by attending ongoing training.
- Meet all attendance, reliability, and night shift scheduling requirements.
Qualifications
- 18 years or older with a high school diploma or eq...