Customer Service Representative (Nights)

Full-time Customer Service

Position Overview
La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

Customer Service Representative – Night Shift

Responsibilities

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• Manage inbound and outbound calls with professionalism, empathy, and efficiency.
  
• Troubleshoot and resolve customer issues, focusing on first‑call resolution.
  
• Research and retrieve information using internal systems;
  collaborate with other teams as needed.
  
• Accurately document and process customer claims and interactions.
  
• Follow scripts, policies, and procedures while using training resources to provide accurate answers.
  
• Handle sensitive information with discretion and maintain confidentiality.
  
• Escalate complex cases to the appropriate team or manager.
  
• Stay updated on products and processes by attending ongo...