Customer Service Representative - Night Shift (12-Month Contract)

Full-time Management & Operations

Overview

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.

Key deliverables include: addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints; identifying sales opportunities associated with customer enquiries; providing first-line technical and clinical assistance and escalating issues to relevant teams for timely resolution.

This role requires support for the morning shift from 11:00 PM to 8:00 AM, on a 5‑day work week (Monday to Friday). The position is a 1‑year full‑time contract.

Responsibilities

• Provide order processing data entry, perform necessary changes to customer address information in Oracle, including corrections, additions, and deletions while ensuring accuracy.
• Place and manage orders, provide pricing and delivery in...