Location
Newcastle under Lyme, Staffordshire, United Kingdom
Posted
June 24, 2026
Job Description
Deliver exceptional service and be the voice that customers trust every day!
Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid.
Role Purpose:
Act as the first point of contact for customers, ensuring a high standard of service
Handle enquiries, troubleshoot service issues, and resolve queries efficiently
Deliver a positive customer experience across all communication channels
Support customer satisfaction and retention through professional interactions
Job Role Responsibilities:
Respond to customer enquiries via phone, email, chat, social media, and ticketing platforms
Provide accurate information on products, services, billing, and technical support
Manage customer orders, upgrades, cancellations, and account changes
Maintain detailed and accurate records within CRM systems
Investigate and resolve customer issues, liaising with internal teams w...
Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid.
Role Purpose:
Act as the first point of contact for customers, ensuring a high standard of service
Handle enquiries, troubleshoot service issues, and resolve queries efficiently
Deliver a positive customer experience across all communication channels
Support customer satisfaction and retention through professional interactions
Job Role Responsibilities:
Respond to customer enquiries via phone, email, chat, social media, and ticketing platforms
Provide accurate information on products, services, billing, and technical support
Manage customer orders, upgrades, cancellations, and account changes
Maintain detailed and accurate records within CRM systems
Investigate and resolve customer issues, liaising with internal teams w...