Location
Minto, New South Wales, Australia
Posted
July 06, 2026
Job Description
Customer Service Representative - Minto
About the role
CSR is seeking a Customer Service Representative to support CSR brands. You'll play a pivotal role in delivering exceptional service experiences to our customers across Australia. This is more than just answering calls — it's about being a trusted advisor, a problem-solver, and a brand ambassador.
Based in Minto, you'll be the first point of contact for a wide range of customer inquiries, helping builders, tradies, and homeowners navigate our product offerings and find solutions that suit their needs. Whether it's recommending the right product for a specific application, managing sample requests, or following up on previous interactions, your ability to listen, understand, and respond effectively will be key to your success.
Key Responsibilities:
* Deliver exceptional customer service by meeting Grade of Service and SLA targets.
* Handle inbound calls across CSR brand queues, identifying customer nee...
About the role
CSR is seeking a Customer Service Representative to support CSR brands. You'll play a pivotal role in delivering exceptional service experiences to our customers across Australia. This is more than just answering calls — it's about being a trusted advisor, a problem-solver, and a brand ambassador.
Based in Minto, you'll be the first point of contact for a wide range of customer inquiries, helping builders, tradies, and homeowners navigate our product offerings and find solutions that suit their needs. Whether it's recommending the right product for a specific application, managing sample requests, or following up on previous interactions, your ability to listen, understand, and respond effectively will be key to your success.
Key Responsibilities:
* Deliver exceptional customer service by meeting Grade of Service and SLA targets.
* Handle inbound calls across CSR brand queues, identifying customer nee...