Location
mexico, mexico, Mexico
Posted
July 13, 2026
Job Description
Role – Call Center agent
Location – Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico (Onsite)
Type: Full time
25 Position open role
Note: Drug test is required for this role
Key Responsibilities:
- Handle inbound voice calls with professionalism & empathy.
- Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.
Requirements:
- 6-9 months of call...