Customer Service Representative

Full-time Management & Operations

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

• Resolves product or service problems by accurately understanding the customer’s issue.
• Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
• Answer product and/or service questions or concerns
• Troubleshoot technical issues using all available tools
• Process customer orders and purchase of products and services
• Escalate to appropriate departments to expedite resolution of customer’s issue
• Provide exceptional customer service experience
• Complete Documentation
• Create or update customer information in the client database during and after each call
• Create accurate record of every customer transaction or interaction accurately, timely and professionally.
• Update customer information following the establishe...