Customer Service Representative Manager (Mandarin Speaker)

Full-time Management & Operations

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Paid Holidays

Others

Company Social Events

Company Equipment, Parking Space

Professional Development

Professional Development

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Reports To: Regional Customer Service Manager

Job Summary:

We are looking for a high-caliber Operations Manager to lead and scale our local Customer Service and Operations teams for our Online Lending Platform (OLP) in the Philippines. This role is a critical link between regional strategy and local execution. You will be responsible for optimizing team structures, managing performance, and ensuring that our services align with local market nuances and regulatory standards.

Key Responsibilities:

• Customer service excellence: Oversee the CS team, manage task allocation, and spearhead professional development and training
• Sys...