Customer Service Representative

Full-time Customer service / support

We're Hiring: Customer Service Representative We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai . If you're a graduate with excellent communication skills , a customer-first mindset, and are eager to start your career, we'd love to hear from you! Overall Purpose of the Job Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats. Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. Strive to achieve SLA targets and business outcome indicators defined by the client. Job Responsibilities / Authorities Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool. Provide recruitment support to candidates (fresh...