Customer Service Representative (Logistics)
Trinity Consulting Group
Full-time
Management & Operations
Location
quezon city, metro manila, Philippines
Posted
June 07, 2026
Job Description
The Role
Eastwood, Quezon City (Onsite)
We are seeking a dedicated Customer Service Representative (Logistics) to provide high-quality support to business clients across inbound calls, outbound calls, and email. In this role, you will serve as the primary point of contact for freight, shipment, and logistics-related concerns, ensuring timely updates, issue resolution, escalation coordination, and overall customer satisfaction.
Responsibilities
- Handle inbound customer calls regarding freight shipment status, delivery issues, carrier delays, and service queries — targeting SLA of 80% calls answered within 20 seconds.
- Execute outbound follow-up calls to customers and carriers for exception management, shipment updates, and dispute resolution.
- Manage email queues — respond to customer and carrier email inquiries within agreed first-response time targets (30-minute BAU SLA), providing accurate, professional, and complete re...