Customer Service Representative

Full-time Management & Operations

About the Role

We're looking for an attentive, customer-focused professional to support a US-based client operating fuel stations and convenience stores. The ideal candidate has strong communication skills, a calm phone manner, and can handle a high volume of customer interactions across channels with accuracy and care. This role delivers timely first-level support, captures recurring concerns, and coordinates closely with store operations teams. The successful candidate works independently during US business hours and owns the customer experience from first contact through resolution.

Customer Support & Service Delivery

• Answer inbound calls, emails, and chat messages from customers regarding fuelstation and convenience store services.
• Respond promptly and accurately to customer inquiries related to products, pricing, promotions, loyalty programs, and store operations.
• Log all customer issues, complaints, and follow-up request...