Customer Service Representative

Full-time Information and Record Clerks

Job Title: Customer Support Associate – International Voice/Chat Process Location: Gurugram About the RoleWe are looking for dynamic and customer-focused individuals to join our team as Customer Support Associates for an International Voice/Chat Process. This role is ideal for candidates who thrive in a fast-paced BPO environment and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesHandle inbound and outbound customer interactions via voice and chat channelsUnderstand customer concerns and provide prompt, accurate resolutionsDeliver high-quality service while maintaining professionalism and empathyAdhere to defined process guidelines and quality standardsAccurately document all customer interactions and updatesEligibility CriteriaUndergraduate or Graduate freshers are welcome to applyExperienced candidates from International Voice/Chat BPO processes are preferredExcellent verbal communication skills in EnglishStrong problem-solving abilities with a c...