Job Description
The Customer Service Representative Agent / Breakdown Coordinator is responsible for managing customer interactions, handling commercial breakdown cases, coordinating dealers and workshops, and ensuring accurate, timely communication and resolution of customer concerns.
We are seeking a motivated, bilingual speaking (English and Other) Customer Service Representative Agent to join our team. This role is critical in ensuring seamless customer support, efficient breakdown management, and strong collaboration between customers, dealers, and service providers. Additional language skills are a plus.
The ideal candidate will: Handle high volumes of calls, emails, and Whats App messages. Demonstrate technical knowledge of commercial vehicles, maintenance processes, and workshop operations. Provide professional service advisory support and maintain excellent communication. Respond promptly to urgent transport an...