Location
Jacksonville, FL, United States
Posted
July 13, 2026
Job Description
Description
We are looking for a Customer Service Representative to support customers in an on-site callcenter work environment. This Long-term Contract position is ideal for someone who brings a service-focused mindset, communicates clearly across channels, and stays organized while handling a steady flow of requests. The role centers on resolving customer inquiries, processing orders accurately, and delivering a detail-focused experience on every interaction.
Responsibilities:
• Respond to incoming customer calls and messages with empathy and a solutions-oriented approach.
• Enter and update customer orders with close attention to accuracy, completeness, and turnaround expectations.
• Assist customers with questions, concerns, and service-related issues while working to achieve timely resolution.
• Manage a mix of inbound and outbound communication to support account needs and follow up on open items.
• Prioritize multip...
We are looking for a Customer Service Representative to support customers in an on-site callcenter work environment. This Long-term Contract position is ideal for someone who brings a service-focused mindset, communicates clearly across channels, and stays organized while handling a steady flow of requests. The role centers on resolving customer inquiries, processing orders accurately, and delivering a detail-focused experience on every interaction.
Responsibilities:
• Respond to incoming customer calls and messages with empathy and a solutions-oriented approach.
• Enter and update customer orders with close attention to accuracy, completeness, and turnaround expectations.
• Assist customers with questions, concerns, and service-related issues while working to achieve timely resolution.
• Manage a mix of inbound and outbound communication to support account needs and follow up on open items.
• Prioritize multip...