Customer Service Representative

Full-time Other-General

Job Title: Customer Service Representative Department: Customer Support Location: Noida, Uttar Pradesh, India. Job Type: Full-time Shift: US Shift (5:30pm - 2:30am) Job Summary: We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess excellent English communication skills and a strong customer-centric mindset to deliver high-quality service in line with client expectations. Key Responsibilities: Handle inbound and/or outbound customer interactions for U.S. Healthcare-based clients via voice. Deliver exceptional customer service by resolving queries, complaints, and requests efficiently. Adhere to defined process guidelines, quality standards, and SLAs. Maintain accurate documentation and records of customer interactions. Demonstrate professionalism, empathy, and effective problem-solving skills during customer interactions. Work collabo...