Location
Columbus, OH, United States
Posted
July 22, 2026
Job Description
**Position Description & Qualifications**
If you love a high energy and fast-paced environment - Serco has a great opportunity for you! The Customer Service Representative will be on a dynamic team, supporting customers with processing their retirement pensions. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.
The Pension Benefit Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard-earned pension benefits.
The Customer Service Representative (HelpLine) will be expected to receive complex inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. The successful candidate will be able to provide rapid, efficient, and accurate cus...
If you love a high energy and fast-paced environment - Serco has a great opportunity for you! The Customer Service Representative will be on a dynamic team, supporting customers with processing their retirement pensions. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.
The Pension Benefit Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard-earned pension benefits.
The Customer Service Representative (HelpLine) will be expected to receive complex inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. The successful candidate will be able to provide rapid, efficient, and accurate cus...