Customer Service Representative II

Wilsonart

Full-time Information and Record Clerks
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Location
Abbotsford, British Columbia, Canada
Posted
June 07, 2026

Job Description

Description

Position at Wilsonart

JOB SUMMARY

Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receives and enters orders for customers
  • Responds to customer inquiries regarding inventory availability, validity, and special request items
  • Coordinates with other departments to insuretimeliness of production and shipping
  • Communicates estimated production lead times and delivery times to customers
  • Receives discrepancies and requests for credit from customers
  • Checks status of orders and back-orders
  • Works with Material Specification team for parts creation

    • KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge and experi...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 07, 2026
    • Application Deadline
      July 17, 2026