Customer Service Representative I - Asia (Tecate)

Full-time Servicio de atención al cliente

Responsibilities

Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.

Be responsible for customer service to a variable number of directly assigned customers and prepare to assume representation for additional customers, both as new assignments and “unassigned” customers.

Be familiar with the top 10-20 products and top 30-50 customers of SLI.

Understand the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions).

Receive, review and enter customer specifications into records, ensuring proper review and approval by production, QA and other appropriate personnel.

Train on and remain current on SOPs for Front Office/Customer Service.

Participate in weekly (or as scheduled) Customer Service Meetings.

Offer assistance and suppor...