Customer Service Representative - Hybrid work set up after Training

Full-time Management & Operations

Overview

The Customer Resolutions Agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. This role involves assisting customer queries, collecting loan payments, and resolving delinquent customer loans by leveraging retention and liquidation strategies.

You will manage customer contact through inbound call queues and outbound dialer campaigns, while adhering to investor servicing guidelines and internal policies and procedures.

Job Functions and Responsibilities

• Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution


• Provide accurate and relevant information to the customer


• Handle inbound and outbound calls for loans from current month owing through foreclosure (Customer Service and Collection Call...