Customer Service Representative

Full time Information and Record Clerks

Description

Job Overview

As a Resident Services Specialist, you’ll be responsible for providing residents with information in response to inquiries, concerns and requests about products and services. You will also resolve complaints, errors, account questions, billing, and other queries.

This role reports to our Hoffman Estates corporate office.

Your responsibilities

• Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly.
• Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of inquires.
• Document resolution of all interactions within the appropriate systems and applications.
• Resolve all open inquiries within prescribed timelines.
• Thoroughly and efficiently gather residents, board members, and vendors information, access their account and evalua...