Location
Hickory, NC, United States
Posted
June 21, 2026
Job Description
Description
Position Overview
We are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.
Key Responsibilities
+ Respond to customer inquiries via phone, email, or chat in a timely and professional manner
+ Resolve issues related to orders, billing, account updates, and general service questions
+ Document all interactions accurately within the company’s CRM system
+ Maintain a high level of customer satisfaction through clear communication and problem-solving
+ Escalate complex issues as needed to appropriate departments
+ Meet performance metrics including response time, call quality, and resolution goals
+ Support additional administrative or customer support tasks as n...
Position Overview
We are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.
Key Responsibilities
+ Respond to customer inquiries via phone, email, or chat in a timely and professional manner
+ Resolve issues related to orders, billing, account updates, and general service questions
+ Document all interactions accurately within the company’s CRM system
+ Maintain a high level of customer satisfaction through clear communication and problem-solving
+ Escalate complex issues as needed to appropriate departments
+ Meet performance metrics including response time, call quality, and resolution goals
+ Support additional administrative or customer support tasks as n...